Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information at ExMock.
Table of Contents
Welcome to ExMock's Privacy Policy
At ExMock ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our West Bengal SLST 2025 mock test platform and related services (collectively, the "Service").
Important: By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when:
- Creating an account (name, email address, mobile number)
- Subscribing to our services
- Making payments (billing information)
- Contacting customer support
- Participating in surveys or promotions
Academic & Test Data
- Test responses and performance data
- Study preferences and learning patterns
- Subject-wise performance analytics
- Test timing and completion statistics
- Practice session history
Technical Information
- IP address and geolocation data
- Browser type and version
- Device information (type, operating system)
- Usage patterns and navigation data
- Log files and error reports
2. How We Use Your Information
Service Provision
- Provide and maintain our mock test platform
- Process test submissions and generate results
- Create personalized learning experiences
- Enable subscription and payment processing
Improvement & Analytics
- Analyze platform usage and performance
- Improve test quality and user experience
- Develop new features and services
- Generate anonymized usage statistics
Communication
- Send service-related notifications
- Provide customer support
- Share updates and announcements
- Send promotional content (with consent)
Security & Compliance
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Protect against unauthorized access
- Maintain service integrity
3. Information Sharing and Disclosure
We DO NOT Sell Your Data
ExMock does not sell, trade, or rent your personal information to third parties for marketing purposes. Your data is used solely to provide and improve our educational services.
We may share information in the following circumstances:
Service Providers
With trusted third-party service providers who assist in operating our platform (payment processors, cloud hosting, email services) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulations, or to protect our rights, property, or safety, or that of our users.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, where user information may be transferred as part of the business transaction.
Aggregated Data
Anonymized, aggregated statistics about platform usage for research, marketing, or business development purposes.
4. Data Security
Our Security Commitment
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure password hashing (BCrypt)
- Regular security audits and updates
- Firewall and intrusion detection systems
- Secure cloud infrastructure (MongoDB Atlas)
Access Controls
- Role-based access control systems
- Multi-factor authentication for admin accounts
- Regular access reviews and audits
- Employee confidentiality agreements
- Limited data access on need-to-know basis
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
You have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them through our platform or by contacting our support team.
Access & Portability
Request a copy of your personal data and test history in a portable format.
Correction & Updates
Update or correct your personal information through your account settings.
Deletion
Request deletion of your account and associated data (subject to legal requirements).
Communication Preferences
Opt-out of promotional emails while maintaining essential service communications.
Restrict Processing
Limit how we process your data in certain circumstances.
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis.
How to Exercise Your Rights
To exercise any of these rights, you can:
- Use the settings in your account dashboard
- Contact our support team at privacy@exmock.com
- Submit a request through our contact form
We will respond to your request within 30 days and may require verification of your identity.
7. Children's Privacy
Age Restriction
ExMock is designed for adults preparing for the West Bengal SLST examination. Our services are not intended for children under 18 years of age.
• No Intentional Collection: We do not knowingly collect personal information from children under 18.
• Parental Discovery: If a parent discovers their child has provided information, please contact us immediately.
• Immediate Action: We will promptly delete any information of users under 18 upon discovery.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
Minor Changes: Updated policy posted on this page with new "Last Updated" date
Major Changes: Email notification to registered users 30 days before implementation
Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
9. Contact Information
Privacy Questions & Concerns
If you have any questions about this Privacy Policy or our data practices, we're here to help. Our privacy team is committed to addressing your concerns promptly and transparently.
Privacy Email
privacy@exmock.com
General Support
contact@exmock.com
Address
West Bengal, India
Quick Links
Response Time: We aim to respond to all privacy-related inquiries within 2-3 business days. For urgent matters, please mark your email as "URGENT: Privacy Request."