Terms of Service

Please read these terms carefully before using ExMock's WB SLST 2025 mock test platform and educational services.

Last Updated: January 30, 2025

Welcome to ExMock

These Terms of Service ("Terms") constitute a legal agreement between you ("User," "you," or "your") and ExMock ("we," "our," or "us") regarding your use of our West Bengal SLST 2025 mock test platform, website, and related educational services (collectively, the "Service").

Important: By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Acceptance of Terms

Agreement to Terms

By using ExMock's services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms that may apply to specific features of our Service.

These Terms apply to all users of the ExMock platform
Your continued use constitutes ongoing acceptance
We may modify these Terms with proper notice
Some features may have additional specific terms

Legal Capacity: By using our Service, you represent that you have the legal capacity to enter into these Terms and that you are at least 18 years old or have parental consent.

2. Service Description

ExMock provides an online platform for West Bengal SLST 2025 examination preparation, including mock tests, practice questions, performance analytics, and educational resources.

Core Features

Mock tests for WB SLST 2025
Subject-wise practice tests
Performance analytics and insights
Progress tracking and reports
AI-generated questions

Educational Content

Comprehensive study materials
Subject-specific content
Detailed explanations and solutions
Updated exam patterns
Expert-curated questions

Service Availability

We strive to provide uninterrupted service but cannot guarantee 100% uptime. We may temporarily suspend service for maintenance, updates, or technical issues. We will provide advance notice when possible for planned maintenance.

3. Eligibility & Registration

Eligibility Requirements

Must be 18 years or older

Valid email address required

Accurate personal information

Compliance with all terms

Account Security

Your Responsibilities:

Keep login credentials secure
Use strong, unique passwords
Report suspicious activities immediately
Do not share account access
Update contact information promptly

Registration Process

To access our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Verification: We may require email verification and additional verification for certain features.

One Account Per User: Each user may maintain only one active account unless explicitly permitted.

4. User Responsibilities

Acceptable Use

Educational Purpose

Use the platform for legitimate exam preparation and educational activities.

Honest Practice

Take tests honestly without external assistance or cheating methods.

Respectful Conduct

Interact respectfully with other users and our support team.

Content Guidelines

User-Generated Content:

Must be original or properly attributed
No offensive, harmful, or illegal content
Respect intellectual property rights
No spam or promotional content
Accurate and truthful information

Account Responsibilities

• Account Security: Protect your login credentials

• Accurate Information: Keep profile information current

• Payment Obligations: Honor subscription commitments

• Compliance: Follow all platform rules

• Reporting: Report violations or security issues

• Communication: Respond to official inquiries

5. Subscription & Payment Terms

Subscription Plans

Free tier with limited access
Premium plans with full features
Various duration options available
Transparent pricing structure
No hidden fees or charges

Payment Processing

Secure payment gateway (Razorpay)
Multiple payment methods accepted
Automatic renewal for subscriptions
Email confirmations for all transactions
Indian Rupee (INR) pricing

Billing & Renewal

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled.

7-day advance notice before renewal
Cancel anytime before renewal date
No cancellation fees

Refund Policy

Refunds are available under specific circumstances:

Technical issues preventing service use
Billing errors or duplicate charges
7-day window for refund requests
Processed within 10 business days

Payment Failures

Failed payments may result in service suspension. We will attempt to resolve payment issues and notify you via email. Continued payment failures may lead to account deactivation.

6. Intellectual Property Rights

ExMock's Intellectual Property

All content, features, and functionality of the ExMock platform are owned by ExMock and protected by Indian and international copyright, trademark, and other intellectual property laws.

Protected Content:

Test questions and answers
Educational materials and explanations
Software code and algorithms
User interface design
Analytics and scoring systems

Trademarks:

ExMock name and logo
Service marks and slogans
Product and feature names
Visual branding elements
Domain names and URLs

Usage Rights & Restrictions

Permitted Use

Personal, non-commercial educational use
Taking tests and accessing study materials
Viewing performance analytics
Sharing results for legitimate purposes

Prohibited Use

Copying, distributing, or reproducing content
Reverse engineering or data scraping
Commercial use without permission
Creating derivative works
Removing copyright or trademark notices

DMCA Compliance

We respect intellectual property rights and respond to valid DMCA takedown notices. If you believe your copyrighted work has been infringed, please contact us with:

Description of the copyrighted work
Location of the infringing material
Your contact information
Statement of good faith belief
Statement of accuracy and authorization

7. Prohibited Activities

Strictly Forbidden Activities

The following activities are strictly prohibited and may result in immediate account termination:

Technical Violations

Hacking, cracking, or unauthorized access
Using bots, scripts, or automated tools
Attempting to bypass security measures
Reverse engineering the platform
Data scraping or content extraction
Introducing malware or viruses

Academic Misconduct

Cheating on tests or assessments
Sharing answers or test content
Using unauthorized assistance
Creating fake accounts
Impersonating other users
Manipulating test results

Content Violations

Posting offensive or harmful content
Harassment or abusive behavior
Spam or promotional activities
Copyright or trademark infringement
False or misleading information
Inappropriate or illegal content

Commercial Misuse

Unauthorized commercial use
Reselling or redistributing content
Creating competing services
Using content for profit
Advertising or promoting products
Soliciting other users

Enforcement & Consequences

Warning System

First violations may result in warnings and temporary restrictions.

Account Suspension

Serious violations lead to temporary or permanent account suspension.

Legal Action

Illegal activities may be reported to appropriate authorities.

8. Limitation of Liability

Important Legal Disclaimers

Please read these limitations carefully as they affect your legal rights and remedies.

Service Disclaimers

No Guarantee of Results: Mock test performance does not guarantee actual exam success
Educational Tool Only: Our service is supplementary to formal education
Content Accuracy: While we strive for accuracy, content may contain errors
Third-Party Services: We are not responsible for third-party service failures

Liability Limitations

Maximum Liability: Limited to the amount paid for services in the last 12 months
Indirect Damages: Not liable for consequential or incidental damages
Service Interruptions: Not responsible for temporary service unavailability
Data Loss: Users responsible for backing up important data

Specific Disclaimers

Exam Preparation

ExMock provides mock tests and study materials for WB SLST 2025 preparation. We do not guarantee exam success, specific scores, or job placement. Results depend on individual effort and preparation.

Technical Issues

While we maintain high service standards, technical issues may occasionally occur. We are not liable for losses due to system downtime, maintenance, or technical failures beyond our reasonable control.

Force Majeure

ExMock shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, internet service provider failures, or other unforeseeable events.

9. Account Termination

User-Initiated Termination

You may terminate your account at any time through your account settings or by contacting support.

Immediate access termination
Data retention for 30 days
No refund for unused subscription
Export data before termination

ExMock-Initiated Termination

We may terminate accounts for violations of these Terms or other legitimate reasons.

Terms of Service violations
Fraudulent or illegal activities
Non-payment of fees
Abuse of platform or users

Termination Process

Notice Period

For serious violations, immediate termination may occur. For minor issues, we typically provide warning notices.

Data Handling

Upon termination, your access ends immediately. Data may be retained for legal or legitimate business purposes.

Appeal Process

If you believe termination was in error, contact support within 30 days for review.

Effect of Termination

Immediate Effects:

Access to all services terminated
Active subscriptions cancelled
User-generated content may be removed
Communication from ExMock ceases

Surviving Provisions:

Payment obligations for used services
Intellectual property restrictions
Limitation of liability clauses
Dispute resolution procedures

10. Governing Law & Dispute Resolution

Indian Law Jurisdiction

These Terms of Service are governed by the laws of India, specifically the jurisdiction of West Bengal courts.

Applicable Laws:

Indian Contract Act, 1872
Information Technology Act, 2000
Consumer Protection Act, 2019
Personal Data Protection Bill

Court Jurisdiction:

West Bengal state courts
Kolkata High Court
Supreme Court of India (appeals)
Consumer forums (eligible disputes)

Dispute Resolution Process

1 Direct Resolution

Contact our support team first. Many disputes can be resolved quickly through direct communication.

2 Mediation

If direct resolution fails, we encourage mediation through recognized mediation centers in Kolkata.

3 Legal Action

As a last resort, disputes will be resolved through appropriate Indian courts or consumer forums.

Consumer Rights

As an Indian consumer, you have additional rights under the Consumer Protection Act, 2019:

Right to information about services
Right to be heard in consumer forums
Right to seek redressal for unfair practices

Right to consumer education
Protection against unfair contracts
Right to compensation for deficiency

11. Contact Information

Questions About These Terms?

If you have any questions about these Terms of Service, need clarification on any provisions, or want to report violations, please contact us through the following channels:

Legal Inquiries

legal@exmock.com

General Support

contact@exmock.com

Business Address

West Bengal, India

Quick Actions

→ Contact Form → Privacy Policy → Account Settings → Email Legal Team

Response Time: We aim to respond to all Terms of Service inquiries within 3-5 business days. For urgent legal matters, please mark your email as "URGENT: Legal Inquiry."

Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes via:

Email notification to registered users
Prominent notice on our website
In-app notifications for mobile users

30-day advance notice for major changes
Updated "Last Modified" date
Summary of key changes provided